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Don’t worry. Millions around the globe are looking for ONE answer to all these questions. And the answer is OUTSOURCING. Many companies, like IBM, outsource much of their production to Taiwanese firms. Telecom service providers outsource their ‘Customer Care’ service. Banks outsource marketing duties. So why can't you? Outsourcing creates strategic value by creatively examining the process and changing the way it is performed. The service provider undertakes the responsibility to take over the function and re-engineers the way of doing it. This can be either in the form of applying a new technology or applying the existing technology in a new way. According to the Outsourcing Index 2002 by Outsourcing Institute,
USA, some of the reasons behind outsourcing are as follows:
There are many processes that one can outsource. This ranges from hiring companies to make widgets faster to processing insurance or medical claims faster and efficiently to running a company's accounts payable and pensions. According to a published report, the outsourcing market is estimated at $180 billion, and is expected to grow by 10% to 12% over the next five years. According to the Fifth Annual Outsourcing Index the top ten non-revenue generating tasks that are being outsourced are as follows:
See also "Seven Steps to Successful Outsourcing by Keith Pallesen", "Factors for Successful Outsourcing" and "Important Factors in Vendor Selection" before proceding further.
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HR BPOs represent the next generation in employer services as they deliver payroll solutions integrated with human resource Information system (HRIS) technology. Through a single source, clients of HR BPOs upgrade to their HR process and save a significant amount of time and money. More
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